FAQ
How Can We Help?
Find quick answers about products, sizing, orders, shipping, custom solutions and customer support.PRODUCT & SIZE HELPFind product and fit answersORDER & SHIPPINGLearn about orders and deliveryCUSTOM & BULK SUPPORTFor institutions and organizations
Quick Topics
Browse common questions by category and find answers quickly.
Product & Sizing
Learn more about our products, sizing and how to choose the right academic apparel.
What products does GraduationSeller offer?+
GraduationSeller offers graduation gowns, caps, tassels, academic hoods, bachelor, master and doctoral regalia, kids graduation apparel, religious and ceremonial garments, stoles, honor cords and related accessories.
What is included in a graduation gown set?+
Set contents vary by product. Some sets include a gown, cap and tassel, while other academic regalia products or accessories may be sold separately. Please check the specific product description before ordering.
Are your graduation gowns unisex?+
Many GraduationSeller gowns are designed as unisex academic apparel. Please check the individual product page and size guide for the recommended fit.
What is the difference between Bachelor, Master and Doctoral regalia?+
Bachelor, master and doctoral regalia differ in gown construction, sleeve shape, velvet details, academic hood styling and ceremonial tradition. Product details can vary by institution and academic system.
How do I choose the right gown size?+
Start with your height and compare it with the recommended range in our Size Guide. If you are between two sizes, the larger size usually provides more room.
What if I am between two sizes?+
If your measurements fall between two sizes, choose the larger size if you prefer a more comfortable or relaxed fit.
How should I measure for a graduation gown?+
Measure your full height without shoes and review gown length, sleeve length and chest measurements where provided. Our Size Guide includes visual measurement guidance.
Where can I find the Size Guide?+
You can view the full GraduationSeller Size Guide at /pages/size-guide.
Will the product color look exactly the same as it does on my screen?+
Product photos are prepared to represent each item as accurately as possible, but color may vary slightly because of lighting, photography, fabric texture, dye lots and screen settings. For institution-specific matching, contact us to confirm the closest available option or request an available swatch before production.
Can fabric or color vary between production batches?+
Small variations may occur between fabric or dye lots. For coordinated group orders, ordering the required quantity together helps improve consistency.
Orders & Shipping
Find answers about ordering, shipping and delivery.
How do I place an order?+
Select the product, color, size and quantity on the product page, then add it to your cart and complete checkout. For custom or large-volume requirements, use our Custom & Bulk service.
Can I change or cancel an order?+
If you need to change or cancel an order, contact our team as soon as possible. Whether a change can be made depends on the order’s processing status.
Can I update my shipping address?+
Contact us promptly if the shipping address needs to be corrected. Address changes may not be possible after the order has already shipped.
Do you ship internationally?+
GraduationSeller serves customers across international markets. Available shipping destinations and options may vary by order and location.
How can I track my order?+
When tracking information is available, use the tracking details provided with your shipment or order notification.
How long does shipping take?+
Delivery time depends on the destination, shipping method, order type and product availability. Please review the shipping information shown during checkout or contact our team for time-sensitive requirements.
B2B SUPPORT
Custom & Bulk Orders
Get information about bulk orders, customization and institutional purchasing.Do you accept bulk orders?+
Yes. GraduationSeller supports bulk orders for universities, schools, churches, graduation organizations, distributors, retailers and other organizations.
Can you customize colors and fabrics?+
Custom options may include colors, fabrics, academic details and other product specifications, depending on the item and order requirements.
Do you provide OEM / ODM services?+
GraduationSeller can discuss OEM / ODM and custom manufacturing requirements for qualified bulk and business projects.
Can you manufacture to school or institution specifications?+
We can review institutional requirements such as colors, styles, academic details, quantities and customization specifications.
Can we request samples before a large order?+
Sample availability depends on the product and project. Contact our team with your requirements so we can review the available options.
How do I request a quotation?+
Visit our Custom & Bulk page or contact our team with the product, quantity, colors, sizes, customization details and target delivery requirements.
Can every product be customized?+
Most products can be reviewed for customization, but available options depend on the item, material, quantity, artwork and production method. Contact us before ordering so we can confirm what is possible.
How long do custom and bulk orders take?+
Timing varies by product, quantity, sample or proof approval, customization and destination. Share your required delivery date early; production and transit timing are confirmed with the quotation.
Do I need permission to use a school, company or organization logo?+
Yes. Customers who submit a logo, trademark, crest or other protected artwork must have authorization to use it. We may request confirmation before production.
Returns & Customer Support
Find answers about returns, order issues and how to get in touch with our team.
What should I do if I receive the wrong item?+
Contact our team with your order information and clear photos of the item received so we can review the issue and advise on the next step.
What if my order arrives damaged?+
Contact us as soon as possible and include your order details, photos of the product and packaging, and a description of the damage.
Can I return or exchange an item?+
Return and exchange eligibility depends on the product, condition and order type. Please review the store’s current return policy or contact our team before sending anything back.
Can I return a customized or personalized item?+
Customized, embroidered, personalized and made-to-specification items are generally not returnable after approval or once production has started, except in the case of a verified defect or production error. The applicable terms will be confirmed for your project.
What information should I provide when contacting support?+
Include your order number if available, product name, size/color, a clear description of the issue and relevant photos when helpful.
How can I contact GraduationSeller?+
Use our Contact Us page at /pages/contact-us for product, order, custom, bulk or business inquiries.
Still Have a Question?
If you can’t find the answer you need, our team is here to help.