Frequently Asked Questions

Ordering

How do I place an order?
Browse our collections, select your size and color, and add items to your cart. We accept PayPal and all major credit cards. Payment is processed immediately at checkout.

Can I modify or cancel my order after placing it?
Please contact us as soon as possible at our contact page. We process orders within 48 hours, so changes must be requested before shipment.

Do you offer bulk or group discounts?
Yes! We offer automatic discounts for group orders: buy 2+ items for 5% off, 10+ for 10% off, 20+ for 13% off, 50+ for 15% off, and 100+ for 20% off. Discounts are applied automatically at checkout.

Sizing

How do I find the right size?
Please refer to our Size Guide for detailed measurements. We offer adult sizes XS–3XL and children’s sizes K-2 through K-8, based on height and weight.

What if my size is between two options?
We recommend sizing up for a more comfortable fit, especially for gowns worn over formal attire. If you’re unsure, contact us and we’ll help you choose.

Shipping

How long does shipping take?
All in-stock orders are processed within 48 hours. Standard delivery takes 7–10 business days within the US. International shipping is available to 27+ countries via USPS and DHL Express.

How do I track my order?
Once your order ships, you’ll receive a tracking email. You can track your package at 17track.net. If your order hasn’t arrived within 30 days, please contact us within 60 days of the order date.

Do you ship internationally?
Yes! We ship to 27+ countries including Canada, the UK, Australia, Japan, and South Korea. International orders ship via USPS or DHL Express.

Returns & Refunds

What is your return policy?
All items must be in original, unworn condition. Returns must be requested within 14 days of delivery and completed within 7 business days. A 13% restocking fee applies. Original shipping fees are non-refundable. Please contact us at our contact page for return authorization before sending any items back.

Can I return a custom or personalized item?
Custom graduation apparel (personalized with logos, colors, or embroidery) is non-refundable. Please double-check all customization details before placing your order.

Customization

Can I customize my graduation gown?
Yes! We offer custom colors, school logos, and embroidery for institutions and organizations. Visit our Custom Graduation Apparel page or contact us for a quote. Custom orders typically take 2–3 weeks to produce.

Still Have Questions?

Our team is happy to help! Contact us and we’ll respond within 2 business days.