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Find quick answers about products, sizing, orders, shipping, custom solutions and customer support.
Quick Topics
Browse common questions by category and find answers quickly.
Product & Sizing
Learn more about our products, sizing and how to choose the right academic apparel.
GraduationSeller offers graduation gowns, caps, tassels, academic hoods, bachelor, master and doctoral regalia, kids graduation apparel, religious and ceremonial garments, stoles, honor cords and related accessories.
Set contents vary by product. Some sets include a gown, cap and tassel, while other academic regalia products or accessories may be sold separately. Please check the specific product description before ordering.
Many GraduationSeller gowns are designed as unisex academic apparel. Please check the individual product page and size guide for the recommended fit.
Bachelor, master and doctoral regalia differ in gown construction, sleeve shape, velvet details, academic hood styling and ceremonial tradition. Product details can vary by institution and academic system.
Start with your height and compare it with the recommended range in our Size Guide. If you are between two sizes, the larger size usually provides more room.
If your measurements fall between two sizes, choose the larger size if you prefer a more comfortable or relaxed fit.
Measure your full height without shoes and review gown length, sleeve length and chest measurements where provided. Our Size Guide includes visual measurement guidance.
You can view the full GraduationSeller Size Guide here.
Orders & Shipping
Find answers about ordering, shipping and delivery.
Select the product, color, size and quantity on the product page, then add it to your cart and complete checkout. For custom or large-volume requirements, use our Custom & Bulk service.
If you need to change or cancel an order, contact our team as soon as possible. Whether a change can be made depends on the order’s processing status.
Contact us promptly if the shipping address needs to be corrected. Address changes may not be possible after the order has already shipped.
GraduationSeller serves customers across international markets. Available shipping destinations and options may vary by order and location.
When tracking information is available, use the tracking details provided with your shipment or order notification.
Delivery time depends on the destination, shipping method, order type and product availability. Please review the shipping information shown during checkout or contact our team for time-sensitive requirements.
Custom & Bulk Orders
Get information about bulk orders, customization and institutional purchasing.
Yes. GraduationSeller supports bulk orders for universities, schools, churches, graduation organizations, distributors, retailers and other organizations.
Custom options may include colors, fabrics, academic details and other product specifications, depending on the item and order requirements.
GraduationSeller can discuss OEM / ODM and custom manufacturing requirements for qualified bulk and business projects.
We can review institutional requirements such as colors, styles, academic details, quantities and customization specifications.
Sample availability depends on the product and project. Contact our team with your requirements so we can review the available options.
Visit our Custom & Bulk page or contact our team with the product, quantity, colors, sizes, customization details and target delivery requirements.
Returns & Customer Support
Find answers about returns, order issues and how to get in touch with our team.
Contact our team with your order information and clear photos of the item received so we can review the issue and advise on the next step.
Contact us as soon as possible and include your order details, photos of the product and packaging, and a description of the damage.
Return and exchange eligibility depends on the product, condition and order type. Please review the store’s current return policy or contact our team before sending anything back.
Include your order number if available, product name, size/color, a clear description of the issue and relevant photos when helpful.
Use our Contact Us page for product, order, custom, bulk or business inquiries.
Still Have a Question?
If you can’t find the answer you need, our team is here to help.